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Field Service Technicians
Field Service Technicians

Field Service Technician

Primary Objective

Provides technical support by installing and servicing machines at customers’ sites while meeting or exceeding standards for quality, productivity and safety.

Key Job Duties

  1. Travel when requested.
  2. Maintain 50% time on the road. (120 days a year) Available days will be monitored.
  3. Willing to learn and travel on any product lines Massman supports.
  4. 4 week notice for Vacation requests.
  5. Installs, services and troubleshoots equipment at customer sites, resolving mechanical, electrical and programming issues; also provides in-house technical support.
  6. Documents technical and customer information to facilitate and maintain effective business relationships.
  7. Identifies product/service sales opportunities at customer sites that will enhance customer’s packaging processes.
  8. Provides “hands on” training for customers’ employees.
  9. Learns new components and design principles as they are introduced.
  10. Assembles and disassembles equipment, performs retrofits, programs and codes work for PC and PLC machine controls.
  11. Recognizes when parts are out of spec and inspects them to determine the problem.
  12. Works with mechanical design teams, electrical control personnel and customers to ensure that machines meet all requirements.
  13. Provides expertise in the installation of pneumatic, vacuum and lubrication plumbing.
  14. Designs, fabricates and installs mechanical finish parts (i.e. gun mounts, flap rails, idlers).
  15. Plans and completes miscellaneous machine guarding as assigned.
  16. Assists with training other Technicians.
  17. Able to work from diagrams, prints, specs and schematics to correctly assemble components that have close fit relationships.
  18. Participates and contributes to Massman’s lean manufacturing journey.
  19. Assists in other areas and performs additional tasks as needed.



  • High School Diploma or GED
  • 2-Year Associates or Technical Degree


  • Knowledge of packaging industry preferred
  • Strong understanding of pneumatic, vacuum and lubrication systems and a general understanding of electrical control devices (i.e. sensors, Solenoid valves, VFDs, LPC and PLSs)
  • Knowledge of lean manufacturing or continuous improvement processes preferred

 Experience and/or Other Requirements:   

  • 3 – 4 years demonstrated work experience in packaging manufacturing industry or related technical field, with minimum 1 year experience as a Mechanical Assembler II or III

Working Conditions/Physical Requirements:

  • Must be able to stand for long periods of time
  • Must be able to lift 50+ pounds

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