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Field Service Technicians
Field Service Technicians


Field Service Technicians


  • Title: Field Service Technician
  • Department: Service
  • Reports To: Service – After Market Manager
  • Effective Date: August, 2014

Primary Objective

Provides technical support by installing and servicing machines at customers’ sites while meeting or exceeding standards for quality, productivity and safety.

Key Job Duties

  1. Installs, services and troubleshoots equipment at customer sites, resolving mechanical, electrical and programming issues; also provides in-house technical support.
  2. Documents technical and customer information to facilitate and maintain effective business relationships.
  3. Identifies product/service sales opportunities at customer sites that will enhance customer’s packaging processes.
  4. Provides “hands on” training for customers’ employees.
  5. Learns new components and design principles as they are introduced.
  6. Assembles and disassembles equipment, performs retrofits, programs and codes work for PC and PLC machine controls.
  7. Recognizes when parts are out of spec and inspects them to determine the problem.
  8. Works with mechanical design teams, electrical control personnel and customers to ensure that machines meet all requirements.
  9. Provides expertise in the installation of pneumatic, vacuum and lubrication plumbing.
  10. Designs, fabricates and installs mechanical finish parts (i.e. gun mounts, flap rails, idlers).
  11. Plans and completes miscellaneous machine guarding as assigned.
  12. Assists with training other Technicians.
  13. Able to work from diagrams, prints, specs and schematics to correctly assemble components that have close fit relationships.
  14. Participates and contributes to Massman’s lean manufacturing journey.
  15. Assists in other areas and performs additional tasks as needed.


  • Communications and Interpersonal Skills: Effectively expresses ideas and thoughts verbally and in written form. Genuinely listens, comprehends and provides timely responses to questions/concerns. Keeps others adequately informed. Emulates and communicates Massman’s values of Honesty, Integrity and Pride.
  • Professionalism: Approaches others in a tactful manner, reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
  • Planning and Organization: Displays good organizational skills. Effectively prioritizes and plans work activities. Sets goals and objectives. Integrates changes smoothly. Plans for additional resources. Uses time efficiently.
  • Safety and Security: Observes safety and security procedures. Reports potentially unsafe conditions. Uses equipment and maintains properly. Determines appropriate action beyond guidelines.
  • Problem Solving: Gathers, analyzes and presents information skillfully. Identifies and resolves problems in a timely manner. Addresses divergent opinions and develops alternative solutions. Works well in group brainstorming and problem solving situations. Achieves win-win solutions. Displays ability to influence key decision makers.
  • Quality: Exhibits high standards of workmanship/performance. Final output is neat and professional in appearance. Errors/rework are rare. Applies feedback to improve performance. Demonstrates accuracy and thoroughness. Looks for ways to improve/promote quality and reduce costs.
  • Initiative/Achievement: Seeks increased responsibilities. Recognizes and acts on opportunities. Takes independent actions to achieve goals. Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Seeks self-development activities. Volunteers readily.



  • High School Diploma or GED
  • 2-Year Associates or Technical Degree


  • Knowledge of packaging industry preferred
  • Strong understanding of pneumatic, vacuum and lubrication systems
  • and a general understanding of electrical control devices (i.e. sensors, Solenoid valves, VFDs, LPC and PLSs)
  • Knowledge of lean manufacturing or continuous improvement processes preferred

Experience and/or Other Requirements:

3 – 4 years demonstrated work experience in packaging manufacturing industry or related technical field, with minimum 1 year experience as a Mechanical Assembler II or III

Working Conditions/Physical Requirements:

  • Must be able to stand for long periods of time
  • Must be able to lift 50+ pounds